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Be scam-savvy

Learn how to spot fraudulent activity and ways to
protect yourself from common scams.

Scammers and fraudsters are advancing in ways to steal your personal information and access your banking details to make unauthorised transactions.

How to look out for scams:

Scammers can make messages appear legitimate and urgent.

They can use fake email addresses and domains that look similar to official organisations to convince you that they're real (e.g. impersonating your bank, courier, boss or IT department).
Scammers are experts at faking urgent scenarios to rush you into responding. Stop for a moment to think before parting with any money or information.

The message contains an unsecure website link or attachments.

If you can't confirm the sender, don't click on any links or attachments sent to your email or via text message. Verify the sender by contacting the organisation on their official number.

The offers are just too good to be true.

If the offer is too good to be true, it most likely is. Scams include the offers such as expensive gifts, vouchers or unrealistic discounts to tempt you and drive impulsivity (e.g. free trials, flash sale, or out-of-the-blue lottery win).

The bank will never...

1

Call and ask you to provide personal or account information, such as username, PIN or passwords.

2

Ask to share remote access to your devices or download software for any reason.

3

Ask you to move funds to another account to keep it safe from hackers.

4

Email or text you with a direct login link to your online banking

5

Send you a direct message on social media or messaging apps.

6

Visit your house or send a courier to pick up cards or cash.

Protect yourself and your loved ones from fraudulent activity. Avoid scams by using the tips below to secure your banking details and personal information.

Keep your banking activity secure

PIN & password safety

Never share your PIN with anyone.
Use a unique password for each of your online accounts by including a combination of characters and symbols or a phrase.

Card management

Use a secure connection when entering your card details for online payments.
Never save your card or login details with an auto-fill setting on any browser.

Stay vigilant

Don't feel pressured to comply with any urgent requests, especially if it's to provide personal details or payments.
Bank staff will never ask you for your online password or PIN.

Get help & report

If you suspect any fraudulent activity, stop all communication immediately and block the scammer from contacting you.
Call your bank to report and request assistance.

Safeguarding your banking information is a top priority. National Bank of Vanuatu applies a number of security measures to keep your finances and account information safe.

How National Bank of Vanuatu protects you:

Two-factor authentication (2FA)

National Bank of Vanuatu uses two steps of authentication with security questions, images or phrases. This extra security layer ensures only authorised users can access your internet banking and make transactions.

Notifications or text alerts

Enable notifications for your banking app or opt to use a digital security code for online payments. National Bank of Vanuatu will send this code via SMS.

Encryption

National Bank of Vanuatu prevents your sensitive data from being intercepted by using end-to-end encryption. This can be identified in browsers with and password-protected statements.

Firewalls

Firewalls are used to protect a bank's server from cyberattacks. In online banking, firewalls act as a barrier between your device and internet connection to protect your data from unauthorised access.

Automatic time-outs

After your internet banking session remains idle for a few minutes, this system will automatically log out from your account to prevent unauthorised access.

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Suspect fraudulent activity?

Call National Bank of Vanuatu immediately at +678 22201 or report to the authorities should you suspect any fraudulent activity.